Delete your HaloNexus account

Applies to the HaloNexus app (iOS and Android). Last updated: November 15, 2026

Delete in the app

1. Open the HaloNexus app and sign in.
2. Go to Me → Account & Profile → Deactivate account.
3. Read the notice, tap Next, then confirm.

Your account is deleted immediately and can no longer be used to sign in. This cannot be undone.

Request deletion by email

If you cannot use the app, email info@caryinnovation.com from the email address registered to your account, with the subject "Account deletion request". We may ask you to confirm the request, and we will complete it within one month.

What is deleted

• Your account profile (email, username, profile picture, language preference) and sign-in links with Google or Facebook.
• Your frame links and memberships, and your send history.
• Content you sent that frames have received is removed from those frames, including frames you unlinked earlier. Frames that are offline are cleaned up when they next come online.
• Content sent by other members is not affected.

What is kept, and for how long

• Remaining account data in our systems is purged within 30 days.
• A minimal anonymous account identifier is kept so that content history from other members remains consistent; it contains no email or profile information.
• Records of consent to our terms and policies are kept for 5 years after the consent relationship ends, to demonstrate legal compliance.
• Security logs are kept for a limited period and then deleted.

See our Privacy Policy for details.