HaloNexusSupport
Need help with the HaloNexus app or your HaloNexus frame? We are here to help.
Contact support
Email info@caryinnovation.com. Please include the email address of your HaloNexus account, your phone model, and a short description of the problem. Screenshots help.
You can also send feedback from the app: Me → Help & Feedback.
Common questions
My photo has not appeared on the frame.
Make sure the frame is powered on and connected to Wi-Fi. The frame receives new content once it is online. In the app you can check the send history to see what you have sent.
How long do my photos stay in the cloud?
Photo and video files are deleted from our cloud storage 7 days after upload. Content delivered to a frame stays on that frame. See our Privacy Policy.
How do I delete my account?
In the app, go to Me → Account & Profile → Deactivate account. You can also request deletion by email. Details: Delete your account.